Results: pci

PCI DSS Call Recording Compliance When Taking Card Payments

The PCI Security Standards Council (SSC) is a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.  The SSC issues guidance to companies that take bank or credit card payments and record calls. PCI DSS Guidance Are audio/voice recordings containing cardholder data and/or sensitive authentication data…

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Enhancing Customer Experience by Facilitating GDPR Compliance

Achieving Compliance with iCall Suite iCall Suite enhances customer experience to facilitate GDPR compliance Upgrades are available across all of our solutions to provide our users with the ability to meet their GDPR compliance obligations.  Call recording is significantly affected by new GDPR regulations but iCall Suite GDPR-specific product enhancements both benefit call recording users...Read More

Tollring Makes GDPR Compliance Easy, Presenting an Exciting Opportunity to the Channel

Tollring has spent months planning a new release of iCall Suite to facilitate GDPR compliance, which embeds security by design and will both enhance the customer experience and add further value to channel propositions. Compliance features vary according to deployment method, due to the nature of technology differences, but Tollring has introduced strong functionality accessible…

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Unified Communications for SMEs

SMEs face many challenges including maintaining competitive advantage. Finding and retaining customers is a challenge, as well as staying ahead of the competition. Differentiation is and will always remain a key driver for SMEs. To survive one must stand out from the crowd and demonstrate capabilities that their peers may not have, however managing the…

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Channel Opportunities Within the Finance Sector

The finance sector is a highly competitive global marketplace.  It is also one of the most heavily regulated with organisations under constant scrutiny to adhere to continued governance such as PCI compliance, Dodd-Frank Act compliance, MIFID II Compliance, and GDPR compliance. Cyber Security is a top priority as organisations strive to prevent cyber-threats, hackers and…

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The Next Generation of Call Recording

Tollring advocates the importance of integrating call recording with analytics to maximise the understanding of customer interactions across the business.  Companies can maximise customer intelligence by analysing inbound and outbound calls regularly to identify issues, improve performance and establish trends. As analytics solutions make rapid advancements leveraging cloud technology, compliance will be better served.  With…

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