Tollring’s Call Management software has been designed to extract, store and analyse information from your phone system. This means logging and reporting on data which is produced by the system to monitor, analyse and control all aspects of your telecoms network.

We offer a ‘software only’ solution, or for increased resilience we can use intelligent data collection units (DCUs) to collect call records in real-time. The DCU is connected to a non-dedicated PC, which runs our TMS software. This is provided with the system and has a number of functions.

One of the modules allows you to download the data to a PC or server from one local and/or several remote data collection units. This data is then added to a monthly file so that the reporting module can analyse the data and then run a broad range of analysis reports. Using this software you can do anything from producing simple reports for extension billing of internal clients, to running analysis on the performance of operators or even of the phone system itself.

Call Monitor and Email Reporting come as standard with our TMSprofessional and TMSlite products and both are available as a 32bit version which will run on Windows XP. There are also several optional modules for more advanced usage, including:

• Alarms module - for setting PBX event alarms, using windows pop-up alerts and/or email notification.

• Agent and Wallboard.

• TMSVr – we have now added a call recording module to our suite of products.

Please use the links on the right to view details of each product area.