UK financial institutions will soon have to record and store telephone conversations and electronic communications relating to client orders under new regulations to be introduced by the Financial Services Authority (FSA).  From March 2009 firms will have to record all telephone conversations and electronic communications involving client orders for the equity, bond and derivatives markets and retain the files for six months.

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Gone are the days when a "call logger" was used primarily to reduce telecoms expense, the data which call management systems gather can now be used to provide the ammunition that will improve business processes.

Source - comms business march 2007 read the entire article

Following another very successful year supplying CMS Call management through the Samsung channel, Tollring have launched a new product - CMS Vr - a professional class, extension integrated call recording solution.  CMS Vr complements the existing CMS range and adds a whole new technology to the Tollring portfolio.  With the ability to record calls on analogue, ISDN2 and ISDN30 lines CMS Vr is in a class of its own with its unique sales strategy.  You buy the starter pack you need and then add extension licenses.  This means that a small company with only a few extensions can now seriously consider a product that has until now been far out of their budget.  Also as the system scales simply it means that large companies with many ISDN trunks can afford the solution due to its modular sales style.

31/01/2006

First Customer for MobileFleet is a big one

The new client is a converged voice and data communications provider which supplies and manages fixed and mobile communications solutions for organisations across the UK. They have a client base with a total of around 40,000 mobile telephones and will initially subscribe to have 10,000 of those devices managed by the MobileFleet® system. We identified that the new client had a requirement for our state of the art MobileFleet® system and we are obviously very pleased that they progressed this through to complete the sale.  Managing Director, Tony Martino, commented, “This new client is a high quality, well known player in the UK telecommunications market and they were very keen to gain access to MobileFleet®. The market for MobileFleet® in the UK is immature so the opportunities are vast and we expect to add new clients and dealers over the coming months.”

1/10/2005

Tollring announce a move to brand new office premises, due to increased expansion and business growth

Ongoing growth and development of the business has led to a welcome move from serviced offices in Alperton to their own, recently redeveloped premises in Hillingdon. Moorcroft House is a completely renovated 18^th century manor house set in its own grounds, yet just a few minutes for Heathrow Airport and Stockley Park.

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25/07/2005

Tollring help Samsung to take Call Centre Management to a new level

When Samsung made the decision to market their own Call Centre solution, which would be developed specifically for their product suite, they turned to Tollring to help them create a market-leading product that would complement their existing range of telecommunications solutions. Samsung explored different options including in-house development, partnership and OEM agreement.

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