 | Extension Reports |
| | | Detailed and totalled |
| Group Reporting |
| | | by division, department and cost centre |
| Destination Numbers |
| | | to identify specific numbers (inc. and out.) |
| Exception Reports |
| | | to identify most costly or longest calls |
| Budget Reports |
|
| Multi-site reporting |
| Account Coding |
| To allocate time and cost to specific clients |
| Call Volume Analysis |
| Line Utilisation |
| To assess trunk line loading |
| Performance Reports |
| To examine incoming call handling |
| Statistical Graphing |
| Comparing usage by cost, duration and volumes |
|
