Individual statistics:

All Calls -

Today totals, total talk time, call this hour, average talk time, and time of last call.

Incoming -

Total call answered/unanswered, total and average talk time, calls this hour and average ring time

Outgoing -

Total calls this hour and today, total and average talk time and total call cost

Call Type Analysis Graphs:

Outgoing, Incoming Answered and Incoming Unanswered

Answered and Unanswered

Outgoing - Local, national, mobile, international and others

Agent comparisons viewed by:

Average ring time, Average talk time (total, incoming and outgoing), Talk time (total, incoming and outgoing), Calls this hour (total, incoming and outgoing), Total calls today (answered, unanswered, outgoing), and total call cost.