Broadsoft 

Game Changer: The ‘Power of One’

iCall Suite 2016 revolutionises workforce productivity and fraud prevention in one single solution

There are plenty of reasons to add business analytics and fraud protection to your portfolio, so book a web demo or simply get in touch!

  • Protect your platform and your customers from fraud
  • Powerful add-on to your existing UC services
  • One suite of products with a familiar look and feel
  • Low cost of ownership; easy to support and simplified pre-sales training effort
  • Build it your way
  • Drive customer loyalty and create ‘lock-in’
  • Highly demonstrable and compelling customer proposition – make hosted voice exciting!
  • Seamless auto-provisioning with tight integration at platform level – reduces overall support and training costs
  • Option to ‘bake-in’ business analytics for higher adoption rates and increased revenue opportunity
  • White-labelled offering to promote your brand
  • Rapid go-to-market proposition
  • Stay ahead of the competition!

Fraud and Credit Management

  • Spot and Block
  • Offers Detection and Protection
  • Customer Credit Management

Customer Benefits

  • Protection from ‘Bill Shock’
  • Avoid Legal Disputes
  • Mitigate Risk and Losses
  • Trust in Supplier

Business Analytics, Dashboards and Call Reporting

  • Insight ‘At a Glance’ Dashboards
  • Detailed Real-Time and Historical reporting
  • Live Wallboards

Customer Benefits

Real-Time Business Intelligence:

  • Immediate Insight
  • Drive Customer Satisfaction
  • Boost Operational Efficiency
  • Increase Staff Productivity
  • Increase Sales Opportunities
  • Informed Decision-Making
  • Stay Ahead of the Competition

Call Recording

  • Fully Integrated
  • Entry Level Call Recording for Simple Search and Playback
  • Upgrade to Advanced Recording for Playback Permissions and QA

Customer Benefits

  • Single Portal, Single User Experience
  • Monitor Staff Performance
  • Resolve Disputes
  • Better Trained Staff
  • Reduce Customer Churn
  • Optimise Customer Interactions
  • Regulatory Compliance

Contact Centre Wallboards and Agent Analytics

  • Real-time reporting on queues and agents
  • At a glance wallboards display group performance parameters
  • Supervisor management tools
  • Review performance and forward plan agent shifts

Customer Benefits

  • Manage customer facing teams in real-time
  • Optimise staff resources
  • Monitor ACD group analytics
  • Access enhanced reporting for supervisors
  • Your sales team will love demonstrating it to prospects.
  • Your marketing team will love having something interesting and high value to build into your customer offerings.
  • Your FD/CFO will love the incremental revenues and margins business analytics brings.
  • Your Fraud and Revenue Assurance team will have peace of mind.
  • Most importantly, your customers will be locked in and loyal, protecting revenues and margins.

Visit the iCall Suite website to read more about each module in detail.