Call Recording

Facilitate compliance, transform customer experience and boost sales

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Amity Solutions
AmityEko

Flexible, Scalable Call Recording

Call recording is a core capability for organisations that need visibility, accountability, and assurance across customer conversations. It supports regulatory compliance, dispute resolution, service quality monitoring, and consistent customer experiences without adding unnecessary complexity.

Tollring’s call recording enables you to deliver a reliable, scalable solution that fits naturally into your existing portfolio. With flexible commercial models and white-labelling options, you can position call recording in a way that aligns with your brand, your customers, and your go-to-market strategy.

Call recording and evaluation provide immediate, real-world insight into customer interactions, supporting qualitative assessment and continuous improvement across customer service, sales, and compliance teams.And, if you’re looking to truly transform your customer experience why not consider Call Recording with Conversation Intelligence?

Why Buy Call Recording From Tollring?

Commercial flexibility

With your simple licences and subscriptions, you have the power to bundle our solution into your existing offers, or sell as required. You also have the choice of white-labelling, adding your own branding, or leveraging our brand.

Market-leading Technology

Reliable call recording you can trust, with optional AI-driven analytics including sentiment analysis, transcription and topic analysis. As a proven leader in the market for over twenty years, we ensure our call recording evolves to meet and anticipate market needs.

Deploy Your Way

Choose from a range of cloud-based deployment options, in your datacentre or ours. Our call recording is architected with security at its core, no matter how you choose to deploy. Provisioning is easy via our portal or API integration. Plus, benefit from localisation/multi-language support.

How Call Recording Benefits Customers

Demonstrate Compliance with Confidence

Call recording provides a secure, time-stamped record of conversations, helping organisations evidence compliance with regulatory and internal policies. Recordings can be retained, accessed, and audited in line with defined requirements, reducing risk and supporting regulatory enquiries.

Resolve Complaints and Disputes

When questions arise about what was said or agreed, call recordings provide an objective source of truth. This enables faster, fairer resolution of complaints and protects both the organisation and its customers.

Improve Service Quality

Listening back to recorded calls allows teams to review how conversations are handled and identify opportunities to improve consistency, professionalism, and customer experience. Link your recordings to CRM for additional context and simplicity.

Support Coaching and Training

Call recordings provide real examples that can be used for coaching and onboarding. Managers can highlight good practice, address issues constructively, and support continuous improvement across customer-facing teams.

Maintain Clear Accountability

Recorded conversations create a reliable record of customer interactions, helping teams confirm actions, decisions, and outcomes. This supports accountability and continuity, particularly when cases are handed between teams.

Store Conversations Securely

Call recordings are securely stored with controlled access, ensuring sensitive information is protected while remaining available to authorised users when needed. Retention rules ensure data is kept for the appropriate period and disposed of correctly.

Our Stats

450000

Calls Recorded Per Day

27000000

Minutes Recorded Per Month

20

Percentage of Annual Growth Rate

Win more, grow fast

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