Category: iCall Suite

Tollring awarded Most Innovative Cloud Call Analytics Solution

Tollring has been awarded Most Innovative Cloud Call Analytics Solution by CV Magazine in the 2016 Technology Innovator Awards.  These awards were designed to recognise and reward the individuals, departments and firms behind the ground-breaking developments that change the way we do business for the better. Thank you to the person that nominated Tollring for…

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The Future of Call Management for the Channel

Today call management applications are deployed either as on-premise, hybrid or cloud solutions.  From June, Tollring is launching the latest iteration of iCall Suite call analytics and recording as one single solution deployed in the cloud, as a hybrid model or on-premise, accessible on any device.  This will cover all of our channel needs as…

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Selling Informal Call Centres

A Guide to Approaching Customers That Need to Monitor Calls but Do Not Have a Dedicated Call Centre ​The Informal Call Centre Proposition Often, many businesses do not appreciate that they have an informal contact centre, yet most will agree that more effective customer interactions are essential to their business. Resellers need to demonstrate how…

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The Key to Hybrid Cloud

Carl Boraman – Commercial Director Hybrid Cloud is incredibly important since it enables companies to transition into the cloud.  As a disruptive rather than destructive technology, it allows organisations to experiment and to build cloud services on to their existing services.  This is particularly important for larger private and public sector organisations with extensive data…

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