New version focuses on customer experience, delivering in-depth call journey insights, sentiment analysis and live call management for team productivity Uxbridge, UK – 28th September 2021: Tollring has released a major upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making…
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Uxbridge, UK – 21st June 2021: Tollring reports that it has achieved excellent results over the past year and credits its partners for conquering many of the year’s challenges and helping to deliver its continued success. Tollring expanded its services globally by 54% over the past year, delivering its software and analytics through a network…
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Tampa, FL (USA) – April 29th, 2021: Global software developers Tollring and Park Bench Solutions have signed an exciting, new co-development partnership. Park Bench, based in Tampa Florida, serves over five million Cisco BroadWorks VoIP subscribers around the world via its award-winning odin productivity platform, delivering full self-service management, simple “no code” app integrations, full…
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Melbourne, Australia – 9 November 2020: Access4 has partnered with Tollring to strengthen its telecommunications and collaboration software platform for MSP partners across Australia and New Zealand. As a result, Tollring’s iCall Suite call analytics capabilities have now been integrated into Access4’s award–winning SASBOSS provisioning and management platform. Purpose built for MSPs, Access4’s proprietary platform SASBOSS eliminates the huge operational and strategic costs of implementing carrier grade unified communications via Cisco BroadWorks, Microsoft Teams and a growing…
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Uxbridge, UK – 28 October 2020: Tollring has further developed its API framework to strengthen integration of its complete portfolio of iCall Suite call analytics and call recording products with wider business applications and ecosystems. Two recent API developments allow integration with CRM systems and Microsoft’s Power BI data visualisation tool. The new CRM connector enables…
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Uxbridge, UK – 6th October 2020: Tollring, leaders in Call Analytics and Call Recording solutions, has launched its new iCall Suite contact centre solution on the Cisco BroadWorks Cloud Calling platform. Optimised for customer-facing teams in the mid-market, it introduces new supervisor and agent consoles for call centre agent management, call control, team analytics and…
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