Call Analytics, Call Recording and GDPR
Tollring provides call analytics and call recording solutions that are sold via Service Provider Partners. We record calls and capture personal data as part of our service. We need to make sure that we provide the necessary tools to our customers, to enable them to meet their compliance obligations. We also need to make sure that where we, as Tollring, store call recordings and personal data, that these meet all necessary compliance and security obligations.
Businesses wishing to record data will be required to actively justify legality, by demonstrating the purpose fulfils any of six conditions: