Support

Tollring support

Tollring support teamTollring Help Desk is available 9am to 5pm Monday-Friday

(UK working hours excluding Bank and Public Holidays)

At Tollring we aim to provide only the very highest levels of customer support. Using leading-edge remote access and support tools, our trained engineers can provide immediate and effective technical support.

Tollring Support

Our support service includes:

  • Unlimited helpdesk technical support
  • An effective service delivered by qualified engineers
  • eticketing system via our advanced internet support portal
  • Remote access management and diagnostics
  • Customer report generation
  • Bespoke report generation
  • Updates to tariffs
  • On-site user and technical training
  • Different levels of support

Choose from our different levels of support to meet your requirements:


Support Features


No Contract


Standard


Enhanced


Corporate

Response time


Next day 4 hours 1 hour

Support centre access

y y y y

Software updates

y y y y

Email support


y y y

Remote access support


y y y

Telephone support


y y y

Remote training session(s)


£ One Two

Tariff update* (using Tollring tariff template)


£ One One

Tariff update* (no template)


£ £ £

Remote client installation


£ One One

Remote re-installation on new computer


£ One One

Engineer site visit


£ £ One

Emergency site visit




£

24 hour emergency support




£

Proactive monthly healthcheck**



y y

Proactive preventative support**
(archiving, back up, diagnostics)




y

* Tariff data must be supplied electronically
** Permanent remote access required for proactive support services

If you need support, please call +44 1895 464 015 or log a support ticket at support.tollring.com.