Tollring Latest News

Insight beyond the contact centre: what role does business-wide analytics play in enhancing customer experience?

  Customer experience and digital transformation  Ultimately, customer experience is all about accessibility and insight.  It is important to make it easy for customers to engage, in the way they prefer, whilst also understanding and reviewing this engagement to ensure it is effective.  For many organisations, this translates to funnelling every customer interaction via a…

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Tollring named ‘Best Call Management’ and ‘Best Security’ solution at Comms National Awards 2018

  We are delighted to announce that we have won two categories at the highly regarded Comms National Awards! The ‘Best Call Management Application’ category was hotly contended and Tollring beat seven other providers to achieve the top spot. Our award-winning application, iCall Suite, offers scalable analytics and call recording for service providers and resellers…

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BroadSoft Connections

Tollring Enhances its Analytics Suite to Deliver Significant Revenue Opportunity to BroadSoft Partners

  Tollring, the software developer behind the market leading communications analytics, call recording and anti-fraud product iCall Suite, has chosen BroadSoft Connections 2018 as the launch event for new features designed to add demonstrable value to BroadSoft partner propositions. Version 3.7 includes speech analytics, business performance reporting and dashboards based on SLAs and enhanced customer…

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What is next for interaction management, integration and reporting?

The trends driving innovation in the customer interaction management, integration and reporting space From Tollring’s perspective, innovation is being driven by a number of individual factors and wider trends, including: Changes in the way that customers want to engage with businesses – the method they want, when they want, and with consistency. A renewed focus…

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Tollring’s Latest Hires Support Further Global Expansion

  Tollring, a specialist in telecoms analytics, call recording and fraud management solutions for communications service providers, has made two new appointments to further drive the company’s ambitious global expansion plans.  Alistair Mortimore takes on the new role of Head of Enterprise Sales and Andi Williams becomes the company’s first training specialist.  As Head of Enterprise…

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AI is already delivering savings in the fight against fraud

Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud is now estimated to cost £25.5bn globally; more than double that of credit card fraud. The traditional measures that service providers use to prevent this…

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