Tollring Latest News

Assessing the Impact of AI on Contact Centres

The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…

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Tollring Demonstrates Firm Channel Commitment with New Strategic Hires

Software developer Tollring, specialising in telecoms analytics, call recording and fraud management solutions for communications service providers, has recently been hiring to provide additional resource for strategic partner enablement. Dora Torrejon joins the Tollring team from Akixi as Regional Account Manager. With eight years of experience in telecoms, Dora is tasked with supporting service provider…

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Tollring Celebrate Double Win at Comms Business Awards 2018

We are pleased to announce that we have scooped two Comms Business Awards, winning the ‘Best Security Provider’ award and being announced as ‘One to Watch’. Tollring CEO Tony Martino commented, “Congratulations to the Tollring team for winning these awards.  It’s great to see them receive recognition for all their incredible hard work.  As many…

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Demonstrating the Value of Communications Management 

More and more businesses of all sizes are now seeing and realising the benefits call management can offer. This is because call management, or call analytics as we refer to it, delivers immediate insight into customer interactions across the business and the service levels they are offering their customers. Call management also delivers insight around…

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Tollring Makes GDPR Compliance Easy, Presenting an Exciting Opportunity to the Channel

Tollring has spent months planning a new release of iCall Suite to facilitate GDPR compliance, which embeds security by design and will both enhance the customer experience and add further value to channel propositions. Compliance features vary according to deployment method, due to the nature of technology differences, but Tollring has introduced strong functionality accessible…

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