Tollring Latest News

Call Recording Compliance When Taking Card Payments

The PCI Security Standards Council (SSC) is a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.  The SCC issues guidance to companies that take bank or credit card payments and record calls. PCI DSS Guidance PCI SSC FAQ 5362: Are audio/voice recordings containing cardholder data…

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4 Key Considerations When Selling the Concept of Big Data

4 Key Considerations When Selling the Concept of Big Data

Making big data work for SMEs is about improving profitability, retaining customers and achieving an edge in the highly competitive SME market.  Improvements in Customer Service and the ‘Customer Experience’ is therefore the biggest selling point of Big Data and should be the primary focus when presenting the concept to customers. Make it visual –…

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The future of Call Management

The Evolution of Call Management

Call management software has evolved far beyond the call loggers of old, with the market continually evolving. The development of communications management over the last three years has been phenomenal and is now so much more than call logging or call management. Communications management has taken on a completely different look today compared to five…

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Tollring Plans Expansion

Tollring Plans Expansion Following Exceptional Financial Results

Software development company Tollring is planning further UK and international expansion after achieving 42% growth in turnover leading to a doubling of its profits. The expansion includes extending its Uxbridge-based office into larger upgraded facilities, and growing both mature partnerships and new relationships across EMEA, Australia and the USA. 2016 was a significant year as…

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Collaboration Across the Channel to Combat Telecoms Fraud

The telecoms industry has a collective responsibility to combat telecoms fraud, with its monetary damages currently estimated to be more than double that of credit card fraud.  Not only can fraud put considerable strain on relationships across the supply chain, it can ruin customer confidence, increase churn and result in bad debt. One of the…

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