The choice of private cloud vs. public cloud is still very much subjective, with no ‘right’ answer – it depends heavily on a service provider’s priorities, vertical markets served, differentiation strategy, and approach to customer experience. While a public cloud approach is generally quicker to get up and running and will reduce support and maintenance…
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Uxbridge, UK 16th March 2020: In response to the public health emergency and requests for help from GP surgeries, Metier and Tollring have fast-tracked an update to their intelligent middleware software CallConnect GP (formerly Patient Connect) that provides a link between the clinical system and existing telephone system. The upgrade will enable GPs to better…
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Metier Integration Services and Tollring announce that their CallConnect GP application (formally known as Patient Connect) has undergone re-accreditation and achieved an EMIS Partners Certificate of Assurance. The award means that CallConnect GP meets EMIS quality standards and is fully authorised to connect to EMIS web services. EMIS Web help organisations to work towards NHS…
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Customer Experience Companies that already understand the value of a CX-first approach know that it requires a mindset of continuous improvement across the whole business. Ultimately, everyone in a business influences customer experience, even if they aren’t a designated touchpoint for the customer. Maintaining a CX-focus will re-shape the workplace in almost every aspect. Customer…
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Call recording compliance In recent years, much of the drive for compliant call recording has been around meeting GDPR, but requirements are continuing to evolve as understanding of the regulation improves. One key challenge is complexity, and making adherence to policy simple for every business. This requires effective call flow policy management to facilitate decision-making…
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10 February 2020 – The Netherlands: Tollring, the software developer behind the market-leading communications analytics, call recording, and anti-fraud product iCall Suite, has appointed Erica Bleij as European Regional Account Manager to oversee customer accounts and enhance its support for the regional partners. Erica’s appointment is part of Tollring’s ambitious plans for growth across the…
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