Contact teams can now access a single interface for VoIP call analytics and call recording.
iCS online, the latest mobile-ready call data visualisation application from Tollring, effortlessly integrates with OrecX hosted call recording by utilising the very latest web technologies. OrecX call recording data is accessed via intuitive dashboards and wallboards within the iCS online application. The call recording module enables recordings to be played, flagged, tagged and evaluated to provide users with a single analytics portal for a unified user experience. Call analytics integrated with call recording is a powerful combination, enhancing call performance monitoring, staff training, call compliance and dispute resolution through the graphical representation of information.
“We are very excited to join our hosted call recording solution with Tollring’ iCS call analytics platform to provide businesses with an all-in-one contact team optimisation tool to improve operational and financial performance,” said Steve Kaiser, CEO of OrecX.
Tony Martino, MD of Tollring comments “Partnering with OrecX was a natural choice, as they are a leading provider of hosted call recording within the BroadSoft Community. The partnership enables OrecX customers to leverage best of breed features and functionality when it comes to both inbound and outbound call analytics, call quality monitoring and evaluation coupled with the resilience and reliability of the OrecX recording engine. For businesses looking for hosted call analytics and call recording, they can now access the complete package through just one interface.”