Results: compliance

The risks and mitigating them when moving to the cloud

By Shiv Dhillon, Chief Technical Officer and Russell Cozens, Technical Director of Tollring Insecurity regarding the cloud starts with the process of making business decisions. In today’s world of analytics and business intelligence, fear plays a crucial role when making business decisions and it is this fear that drives insecurity.  One of the main ones…

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Tollring achieves ISO/IEC 27001 certification for Information Security Management

Tollring recently gained certification to international standard ISO/IEC 27001 for Information Security Management. The company’s focus on information security not only demonstrates that best practice controls are in place, but helps Tollring regularly identify and mitigate threats to information.  The ISO 27000 family of standards helps organisations to keep information assets secure.  ISO/IEC 27001 is…

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What is on the horizon for resellers selling call management in the cloud

Increasing demand for call management for hosted telephony There is increasing market demand for call management applications for hosted/cloud telephony that are easy to deploy and offer the same level of analytics and overall functionality as on premise solutions.  There is also big demand for call management apps on mobile devices. We are also seeing…

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The rise of call recording in conjunction with analytics to achieve excellence in customer service

It is estimated that the UK call recording and quality monitoring market today is worth in the region of £2.0 billion according to industry estimates from two separate analysts Frost and Sullivan and Data Monitor. Frost & Sullivan forecasts that hosted agent performance optimisation (APO), which includes call recording, customer interaction analytics, performance and quality…

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Tollring partners with OrecX to deliver hosted call recording, fully integrated with iCS online

Contact teams can now access a single interface for VoIP call analytics and call recording. Tollring is pleased to announce their partnership with OrecX to deliver call recording playback and analytics within the iCS online application.  OrecX provides contact centres and business VoIP providers with fully-featured, reliable and easy-to-use call recording software that installs remotely…

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Key Call Recording Channel Trends 2014

Integrated call recording In 2014, rather than being sold as a standalone product, call recording solutions will become more feature rich and increasingly integrated with organisations’ wider business systems, databases and process. This more innovative use of call recording technologies will provide both the means and requisite business intelligence to enhance organisations’ customer experience. For…

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