Tag: Business Intelligence

The Future of Analytics in Call and Contact Centers: Innovations and Insights

Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations.  These applications won’t replace agents but will greatly assist call centre teams to...Read More

Adding Value With Microsoft

Unlocking Lucrative Opportunities: Microsoft Teams' Potential for Resellers and MSPs Microsoft Teams is the fastest-growing business application in Microsoft’s history, now with over 300 million monthly active users in over 500,000 organisations, so the target audience is huge and expanding.  It’s a rapidly developing market that cannot be ignored by any channel leader. Our strategic...Read More

Analytics 365 Available on Microsoft AppSource

Uxbridge, UK — August 2nd, 2023- Tollring, a market leading analytics software developer, announces the availability of Analytics 365 for Microsoft Teams on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Analytics 365 provides intuitive graphical charts that reveal trends and patterns of collaboration behaviors, designed for people using Microsoft Teams, working from…

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Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics

Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics

Data-Driven Success: Enhancing Customer Experiences in Channel Companies Understanding customer experience by capturing and analysing data throughout their journey of interactions is a key focus for many channel partners and their customers because every lost interaction has the potential to negatively impact revenues. Furthermore, as we are all aware, acquiring a new customer can cost…

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Tollring Strengthens Seven-Year Relationship with BT Wholesale

Uxbridge, UK – 2nd May 2023: Tollring celebrates the renewal of its contract with BT Wholesale for the seventh year. The arrangement includes the continued supply of Tollring’s market leading call analytics, supported by comprehensive customer engagement and sales enablement programmes to drive business growth. BT Wholesale, one of Europe’s largest wholesale telecoms providers, delivers…

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Analytics 365 is now available on Microsoft Azure Marketplace

Analytics 365 Now Available in the Microsoft Azure Marketplace

Uxbridge, UK – 03 March 2023 – Tollring, market leading analytics software developer, today announced the availability of Analytics 365 for Microsoft Teams in the Microsoft Azure online marketplace that provides applications and services for use on Azure and in the AppSource transactable online store, where Microsoft Teams users can find certified apps for Teams….

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