Tollring today announces the availability of its hybrid iCall Suite analytics and call recording solutions on MiVoice Business and Panasonic NS700 phone systems, with Avaya IP Office coming soon. The cloud solution connects to on-premises PBX equipment, providing channel partners another opportunity to talk to their customers and provide a product with all of the…
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International software developer Tollring today announces a new version 3.7 of iCall Suite expanding the delivery of relevant, actionable customer data into the hands of SME and mid-market enterprises, to maximise SLA-driven productivity. The enhanced set of modular customer interaction analytics and call recording tools enables all size of organisations to use analytics to make…
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By 2020, customer experience (CX) will overtake price and product as the key differentiator as more businesses plan to distinguish themselves based on CX (source: Walker Information Inc.). How employees deal with end customers is an important focus area. To maintain or improve customer experience, businesses must understand that every employee can influence CX, whether…
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April 2019: Dutch white label cloud services provider RoutIT adds value to partner propositions through the launch of HIP Reporter call analytics. The HIP Reporter powerful suite of call analytics and reporting tools, powered by market-leading software developer Tollring, is now available to RoutIT channel partners. In the run-up to launch, including at the RoutIT…
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How to best leverage, optimise and build value from insights derived through real-time interaction management and reporting (IM&R) Which IM&R insights are of most value to end users and resellers? We’re seeing consistently high attachment rates and a widening customer profile that extends far beyond the formal contact center. For partners, IM&R provides ample opportunity…
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The big opportunity for SMEs is the ‘democratisation’ of their customer data; making it available to all in their organisation and understandable by everyone. Analytics is the key – it can truly help SMEs ‘level the playing field’ and help convert customer interaction data quickly and easily into knowledge and actionable intelligence. Early feedback…
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