Tag: Channel

Will your Customer Journey Map (CJM) bypass the call centre?

The ultimate aim of a business is to create a positive customer experience which produces an engaged customer – someone who is likely to make future purchases. For this reason the customer experience is increasingly seen as the key to competitive advantage in every industry. Given the many channels through which customers can engage with…

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Tollring will launch cloud call recording, fraud detection and multi-site supervisor analytics to the UK channel at Convergence Summit South 2015

Tollring will showcase the full iCS application on stand 9 at Convergence Summit in Sandown Park on 7th and 8th October 2015. Tollring will launch the latest versions of iCall Suite telecoms data analytics, recording & visualisation to the UK channel at Convergence Summit 2015.  The iCall Suite (iCS) application is available as a cloud (iCS…

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Tollring launches cloud call recording, fraud detection and supervisor analytics to the BroadSoft Community at BroadSoft Connections 2015 in Phoenix, Arizona, USA

Tollring is launching the latest modules of iCall Suite (iCS) telecoms data analytics & visualization at BroadSoft Connections 2015: Define The Future.  iCS version 2.1 delivers powerful call recording, flexible storage and multi-site analytics, accessible from all smart devices.  New fraud protection detects anomalies in call activity immediately and iCS Contact provides enhanced contact centre…

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Telecoms Expenditure/Expense Management Software

The call management applications of today deliver valuable insight into a customer’s experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were…

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