Tag: Cloud

Tollring impress at BroadSoft Connections with exciting new features to unlock the mid-market opportunity

  Tollring chose the BroadSoft Connections event in Miami, Florida, organised by Cisco, to preview our most powerful release yet, iCall Suite version 3.7.  New features in iCall Suite include workforce management, supervisor call control, speech and sentiment analytics, wallboards and business performance analysis.  We were able to impress the crowds with state-of-the-art functionality and…

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Tollring named ‘Best Call Management’ and ‘Best Security’ solution at Comms National Awards 2018

  We are delighted to announce that we have won two categories at the highly regarded Comms National Awards! The ‘Best Call Management Application’ category was hotly contended and Tollring beat seven other providers to achieve the top spot. Our award-winning application, iCall Suite, offers scalable analytics and call recording for service providers and resellers…

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What is next for interaction management, integration and reporting?

The trends driving innovation in the customer interaction management, integration and reporting space From Tollring’s perspective, innovation is being driven by a number of individual factors and wider trends, including: Changes in the way that customers want to engage with businesses – the method they want, when they want, and with consistency. A renewed focus…

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17 Considerations for Hosted UC Service Providers Looking for a Quicker Go-To-Market

Traditionally, service providers have built their customer facing applications in-house to ensure they had both commercial and development control. Today’s service providers, however, are increasingly actively seeking to incorporate third-party developed products into their core services. This not only speeds up and boosts their go-to-market offerings, it also gives them a competitive advantage in a…

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Assessing the Impact of AI on Contact Centres

The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…

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Demonstrating the Value of Communications Management 

More and more businesses of all sizes are now seeing and realising the benefits call management can offer. This is because call management, or call analytics as we refer to it, delivers immediate insight into customer interactions across the business and the service levels they are offering their customers. Call management also delivers insight around…

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