Hilary Oliver, Chief Marketing and Experience Officer at Tollring, discusses the importance of the employee experience. The challenge of recognition, reward and retention In my experience, creating a culture of responsibility and ‘ownership’ in every job role is critical to employee retention, coupled with performance reviews, open and honest communication and a clear career progression…
Read MoreData analytics empowers personalisation of information, to enable the right people to be informed in the right way, at the right time. For analytics to be valuable, access needs to be seamless, easy and fully integrated with the technology ecosystem users already know and use. Data and statistics are old news – almost a ‘given’…
Read MoreDeep Insight in an Omnichannel World The customer landscape is changing with the rise of the younger ‘millennial’ generations. These customers are more tech-savvy and are looking for a better experience when considering the different channels of communication at their disposal such as online chat, SMS, email, social media, and newer options like WhatsApp for…
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