Tag: Customer Experience (CX)
Tollring launches Analytics 365 Call Analytics across Microsoft Marketplaces
Uxbridge, UK – 11th January 2024: Tollring is delighted to announce that its Analytics 365 Call Analytics for Microsoft Teams is now available in the Microsoft Appsource and Azure Marketplaces. Analytics 365 Call Analytics makes it easy for organisations of any size to visualise and measure business-critical call performance across Teams Phone activity. It is…
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The Future of Analytics in Call and Contact Centers: Innovations and Insights
Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations. These applications won’t replace agents but will greatly assist call centre teams to...Read More
Adding Value With Microsoft
Unlocking Lucrative Opportunities: Microsoft Teams' Potential for Resellers and MSPs Microsoft Teams is the fastest-growing business application in Microsoft’s history, now with over 300 million monthly active users in over 500,000 organisations, so the target audience is huge and expanding. It’s a rapidly developing market that cannot be ignored by any channel leader. Our strategic...Read More
Analytics 365 Available on Microsoft AppSource
Uxbridge, UK — August 2nd, 2023- Tollring, a market leading analytics software developer, announces the availability of Analytics 365 for Microsoft Teams on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Analytics 365 provides intuitive graphical charts that reveal trends and patterns of collaboration behaviors, designed for people using Microsoft Teams, working from…
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Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics
Data-Driven Success: Enhancing Customer Experiences in Channel Companies Understanding customer experience by capturing and analysing data throughout their journey of interactions is a key focus for many channel partners and their customers because every lost interaction has the potential to negatively impact revenues. Furthermore, as we are all aware, acquiring a new customer can cost…
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