The PCI Security Standards Council (SSC) is a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection. The SSC issues guidance to companies that take bank or credit card payments and record calls. PCI DSS Guidance Are audio/voice recordings containing cardholder data and/or sensitive authentication data…
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The advent of call recording via the cloud gives customers all the benefits of cloud-based systems whilst enabling the channel to deliver high quality services with increased revenues opportunities from storage and bandwidth. The Old Approach Up until recently, service providers had been building their own call recording services but soon found that delivering reliable…
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By Shiv Dhillon, Chief Technical Officer and Russell Cozens, Technical Director of Tollring Insecurity regarding the cloud starts with the process of making business decisions. In today’s world of analytics and business intelligence, fear plays a crucial role when making business decisions and it is this fear that drives insecurity. One of the main ones…
Read MoreAlthough regulatory compliance is a call recording hot topic, Tollring customer statistics show that 75% of businesses are most concerned about adhering to ‘internal compliance’ in line with company quality assurance and policies. Monitoring call quality, staff performance, disputes and abuse, as well as on-going staff training, will be key drivers for any size business…
Read MoreIntegrated call recording In 2014, rather than being sold as a standalone product, call recording solutions will become more feature rich and increasingly integrated with organisations’ wider business systems, databases and process. This more innovative use of call recording technologies will provide both the means and requisite business intelligence to enhance organisations’ customer experience. For…
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