Tollring delivers contact centre (CC) analytics alongside business call analytics to provide a holistic view of the business environment. Over the last few years, Tollring has been working with technology partners such as Mitel, BroadSoft, Ericsson-LG and Samsung who want to deliver a richer CC solution. These companies are embedding our analytics into their systems…
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100% focus on tier one channel partners enables Tollring to understand the needs of individual channels and their portfolios, and to tailor the iCall Suite proposition to their particular requirements – at a level that would not be possible if the product was delivered to both direct and indirect customers.Although the elimination of channel conflict…
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What is an informal contact centre? At Tollring, we perceive the informal contact centre SME space to be in the range of 5-30 seats (across multiple departments / contact points), a size rarely spoken about when discussing contact centre management, even though a huge number of businesses fit into this category – a huge untapped…
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