Call Management Archives

francesca davisin Analytics, call analytics, Call Management, Call Recording, Customer Experience (CX), Service Providers, Unified Communications

February 9, 2024

Gaining Advantage in the Contact Centre Market

A Dive into the Reseller/MSP Landscape Reveals Only 2.5% Identify as Contact Centre Providers in Recent Survey Selling contact centres as a service, particularly across informal contact centres, is challenging since not only do end customer requirements vary considerably, but CCaaS solutions are made up of multiple components often requiring engagement with multiple vendors. Resourcing...Read More

francesca davisin Artificial Intelligence (AI), Call Management, Cloud, Service Providers, Unified Communications

February 8, 2024

Adapting to Tomorrow: The Shifting Landscape of as-a-Service

Subscription Services Gain Momentum: A Preferred Choice for Organizations Subscription services means lower risk for end customers. It enables organisations to try new services more affordably, without any long-term contracts or setup costs. It also enables greater flexibility, so organisations can change subscriptions as their business evolves and only pay for what they need. For...Read More

francesca davisin Artificial Intelligence (AI), Call Management, Call Recording, iCall Suite, Uncategorised

January 18, 2024

Adapting Your Tech Portfolio for Success in the Channel

The Demand and Decline of Technologies Analytics and AI-driven analytics are massively in demand since they can improve customer experience and enable providers to be more competitive. The latest technologies empower analytics to add value to both the channel provider’s proposition and their customer’s business. Analytics have become essential in business, driving better and smarter...Read More

francesca davisin Artificial Intelligence (AI), Call Management, Call Recording, Cloud

January 11, 2024

2024 Trends: How AI is Redefining the Telecoms Landscape for Service Providers

Exploring the Transition from 'Cloud' to 'AI' It wasn’t long ago that the term 'cloud' dominated the tech scene, yet its practical application remained somewhat enigmatic. Today, the spotlight has shifted to AI, yet similar ambiguity surrounds its integration into a channel provider's business, scope for monetisation and its value for customers. 2024 will deliver...Read More

Tollring-Mitel-integration-call-tracking-analytics

francesca davisin Call Management, Call Recording, Service Providers, SME, Uncategorised

January 8, 2024

Sales Strategies for the Future: Adapting to Complexity

Assessing the Sales Journey: Where Are We Headed? The sales journey has changed from being transactional to one that is more strategic. Salespeople in our sector are placing greater emphasis on cultivating deeper connections with their customers and fostering trusted advisor relationships over the long term. This is essential if resellers and MSPs are to...Read More

adminin Analytics, Call Management, iCall Suite, iCall Suite Cloud, Microsoft Teams

September 19, 2023

Tollring Launches iCall Suite Call Analytics for Microsoft Teams

Uxbridge, UK – 19 September 2023: Tollring launches iCall Suite call analytics for Microsoft Teams Phone to help businesses understand and improve customer experience. iCall Suite for Teams adds significant value to a resellers’ Microsoft portfolio, increasing customer ARPU and retention in a highly competitive market. During the first half of 2023, the Microsoft Teams…

Category: Call Management