Category: Call Recording
Adapting Your Tech Portfolio for Success in the Channel
The Demand and Decline of Technologies Analytics and AI-driven analytics are massively in demand since they can improve customer experience and enable providers to be more competitive. The latest technologies empower analytics to add value to both the channel provider’s proposition and their customer’s business. Analytics have become essential in business, driving better and smarter...Read More
2024 Trends: How AI is Redefining the Telecoms Landscape for Service Providers
Exploring the Transition from 'Cloud' to 'AI' It wasn’t long ago that the term 'cloud' dominated the tech scene, yet its practical application remained somewhat enigmatic. Today, the spotlight has shifted to AI, yet similar ambiguity surrounds its integration into a channel provider's business, scope for monetisation and its value for customers. 2024 will deliver...Read More
Sales Strategies for the Future: Adapting to Complexity
Assessing the Sales Journey: Where Are We Headed? The sales journey has changed from being transactional to one that is more strategic. Salespeople in our sector are placing greater emphasis on cultivating deeper connections with their customers and fostering trusted advisor relationships over the long term. This is essential if resellers and MSPs are to...Read More
Tollring unveils iCall Suite Call Analytics for Microsoft Teams at Cavell Enable
Tollring’s iCall Suite Call Analytics for Microsoft Teams will be showcased for the first time to service providers attending the Cavell Enable event at London’s Bishopsgate on 28 November 2023. The application will be on general availability globally from this date. iCall Suite call analytics is simple to deploy and seamlessly integrates natively with Teams...Read More