Category: Data Analysis

Tollring partners with Novum Networks

Novum Networks, a leading provider of unified solution technology in Australia, has chosen to partner with Tollring to deliver the market leading iCall Suite call analytics and recording to its partners and customers across Asia Pac. Novum Networks has added the full complement of Tollring’s iCall Suite cloud analytics to its product portfolio. The Australian…

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Contact Centre Trends in 2019

The most significant trends within the contact centre and customer service space today are the rise of omnichannel and the need to manage and analyse customer interactions across the whole business, which are both critical in delivering a high level of customer experience.   Whilst a contact centre may be the best way to handle…

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Accessible omnichannel analytics and speech intelligence a major customer experience enabler in 2019

Uxbridge, UK – 3 December 2018: Tollring, the software developer behind the award-winning communications analytics, call recording and anti-fraud product iCall Suite, has revealed their predictions for the end user and channel markets in 2019. “2018 has been the year of analytics; the year where even the smallest businesses have realised how much latent power…

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Tollring impress at BroadSoft Connections with exciting new features to unlock the mid-market opportunity

  Tollring chose the BroadSoft Connections event in Miami, Florida, organised by Cisco, to preview our most powerful release yet, iCall Suite version 3.7.  New features in iCall Suite include workforce management, supervisor call control, speech and sentiment analytics, wallboards and business performance analysis.  We were able to impress the crowds with state-of-the-art functionality and…

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Insight beyond the contact centre: what role does business-wide analytics play in enhancing customer experience?

  Customer experience and digital transformation  Ultimately, customer experience is all about accessibility and insight.  It is important to make it easy for customers to engage, in the way they prefer, whilst also understanding and reviewing this engagement to ensure it is effective.  For many organisations, this translates to funnelling every customer interaction via a…

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AI is already delivering savings in the fight against fraud

Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud is now estimated to cost £25.5bn globally; more than double that of credit card fraud. The traditional measures that service providers use to prevent this…

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