Category: Third-Party Vendors

Building value from real-time insights

How to best leverage, optimize and build value from insights derived through real-time interaction management and reporting (IM&R) Which IM&R insights are of most value to end users and resellers? We’re seeing consistently high attachment rates and a widening customer profile that extends far beyond the formal contact center. For partners, IM&R provides ample opportunity…

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17 Considerations for Hosted UC Service Providers Looking for a Quicker Go-To-Market

Traditionally, service providers have built their customer facing applications in-house to ensure they had both commercial and development control. Today’s service providers, however, are increasingly actively seeking to incorporate third-party developed products into their core services. This not only speeds up and boosts their go-to-market offerings, it also gives them a competitive advantage in a…

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