Category: Unified Communications

Tollring partners with Novum Networks

Novum Networks, a leading provider of unified solution technology in Australia, has chosen to partner with Tollring to deliver the market leading iCall Suite call analytics and recording to its partners and customers across Asia Pac. Novum Networks has added the full complement of Tollring’s iCall Suite cloud analytics to its product portfolio. The Australian…

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Unified communications for the SME

Unified Communications for the SME: How Analytics Can Level the Playing Field

  The big opportunity for SMEs is the ‘democratisation’ of their customer data; making it available to all in their organisation and understandable by everyone.  Analytics is the key – it can truly help SMEs ‘level the playing field’ and help convert customer interaction data quickly and easily into knowledge and actionable intelligence. Early feedback…

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Telecoms fraud and credit management

Fighting Telecoms Fraud: Seven Challenges That Service Providers Face and How to Overcome Them Today

Why should resellers and service providers care about telecoms fraud? Telecoms fraud results in damages that are twice the size of credit card fraud – around $25 billion per year – and continues to grow. Added to this is the problem that Hosted UC and SIP service providers are already fighting to maintain high per-user…

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Contact Centre Trends in 2019

The most significant trends within the contact centre and customer service space today are the rise of omnichannel and the need to manage and analyse customer interactions across the whole business, which are both critical in delivering a high level of customer experience.   Whilst a contact centre may be the best way to handle…

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Tollring named ‘Best Call Management’ and ‘Best Security’ solution at Comms National Awards 2018

  We are delighted to announce that we have won two categories at the highly regarded Comms National Awards! The ‘Best Call Management Application’ category was hotly contended and Tollring beat seven other providers to achieve the top spot. Our award-winning application, iCall Suite, offers scalable analytics and call recording for service providers and resellers…

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What is next for interaction management, integration and reporting?

The trends driving innovation in the customer interaction management, integration and reporting space From Tollring’s perspective, innovation is being driven by a number of individual factors and wider trends, including: Changes in the way that customers want to engage with businesses – the method they want, when they want, and with consistency. A renewed focus…

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