Tollring Latest News
Tollring achieves Microsoft Azure IP Co-Sell Ready Status for Analytics 365
Uxbridge, UK – 5th January 2024: Tollring’s Analytics 365 has been granted Microsoft Azure IP Co-sell Ready status following its inclusion in the Microsoft Azure and AppSource Marketplaces. Achieving co-sell ready status reflects Tollring’s continued commitment to working closely with Microsoft. The collaborative agreement enables Tollring to work directly with Microsoft sales teams and partners...Read More
Tollring unveils iCall Suite Call Analytics for Microsoft Teams at Cavell Enable
Tollring’s iCall Suite Call Analytics for Microsoft Teams will be showcased for the first time to service providers attending the Cavell Enable event at London’s Bishopsgate on 28 November 2023. The application will be on general availability globally from this date. iCall Suite call analytics is simple to deploy and seamlessly integrates natively with Teams...Read More
Tollring announces the launch of AI-powered call recording
Uxbridge, UK – 11 December 2023: Tollring will announce the launch of AI-driven cloud call recording solution, Record AI in January 2024. Record AI will empower every organisation, commoditising AI automation to deliver platform-agnostic compliance call recording and intelligent automated analysis of calls. Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and...Read More
The Future of Analytics in Call and Contact Centers: Innovations and Insights
Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations. These applications won’t replace agents but will greatly assist call centre teams to...Read More
Evolutionary Strategies for the Telecoms Channel: Meeting Modern Business Needs
Creating a Full-Service Brand Experience The MSP landscape is evolving. Simply reselling technology and making a margin is no longer a viable option, the channel must focus on differentiation. We are seeing increasing focus on best of breed technologies, ensuring they can deliver value to their customers by leveraging technology (mobile, UCaaS and consultancy) and…
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