Results: compliance

The Evolution of Call Recording

​The advent of call recording via the cloud gives customers all the benefits of cloud-based systems whilst enabling the channel to deliver high quality services with increased revenues opportunities from storage and bandwidth. The Old Approach Up until recently, service providers had been building their own call recording services but soon found that delivering reliable…

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Top Tips When Considering Workforce Mobility

Fresh Business Thinking offers 10 top tips when considering workforce mobility: Equip line managers with easy to understand information on their remote workforce Create a culture and awareness of continuous usage and policy monitoring Make sure users can see the data that is available to the business so they are more aware and more accountable…

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The risks and mitigating them when moving to the cloud

By Shiv Dhillon, Chief Technical Officer and Russell Cozens, Technical Director of Tollring Insecurity regarding the cloud starts with the process of making business decisions. In today’s world of analytics and business intelligence, fear plays a crucial role when making business decisions and it is this fear that drives insecurity.  One of the main ones…

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Tollring achieves ISO/IEC 27001 certification for Information Security Management

Tollring recently gained certification to international standard ISO/IEC 27001 for Information Security Management. The company’s focus on information security not only demonstrates that best practice controls are in place, but helps Tollring regularly identify and mitigate threats to information.  The ISO 27000 family of standards helps organisations to keep information assets secure.  ISO/IEC 27001 is…

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What is on the horizon for resellers selling call management in the cloud

Increasing demand for call management for hosted telephony There is increasing market demand for call management applications for hosted/cloud telephony that are easy to deploy and offer the same level of analytics and overall functionality as on premise solutions.  There is also big demand for call management apps on mobile devices. We are also seeing…

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The rise of call recording in conjunction with analytics to achieve excellence in customer service

It is estimated that the UK call recording and quality monitoring market today is worth in the region of £2.0 billion according to industry estimates from two separate analysts Frost and Sullivan and Data Monitor. Frost & Sullivan forecasts that hosted agent performance optimisation (APO), which includes call recording, customer interaction analytics, performance and quality…

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