Tag: Artificial Intelligence (AI)

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 francesca davisin Artificial Intelligence (AI), Call Management, Call Recording, iCall Suite, Uncategorised
January 18, 2024

Adapting Your Tech Portfolio for Success in the Channel

The Demand and Decline of Technologies Analytics and AI-driven analytics are massively in demand since they can improve customer experience and enable providers to be more competitive. The latest technologies empower analytics to add value to both the channel provider’s proposition and their customer’s business. Analytics have become essential in business, driving better and smarter...Read More
 francesca davisin Analytics, Artificial Intelligence (AI), call analytics, Microsoft Teams
January 5, 2024

Tollring achieves Microsoft Azure IP Co-Sell Ready Status for Analytics 365

Uxbridge, UK – 5th January 2024: Tollring’s Analytics 365 has been granted Microsoft Azure IP Co-sell Ready status following its inclusion in the Microsoft Azure and AppSource Marketplaces. Achieving co-sell ready status reflects Tollring’s continued commitment to working closely with Microsoft.  The collaborative agreement enables Tollring to work directly with Microsoft sales teams and partners...Read More
Recording Analytics Software with Artificial Intelligence
 francesca davisin Artificial Intelligence (AI), Call Recording, Company News
November 13, 2023

Tollring announces the launch of AI-powered call recording

Uxbridge, UK – 11 December 2023: Tollring will announce the launch of AI-driven cloud call recording solution, Record AI in January 2024. Record AI will empower every organisation, commoditising AI automation to deliver platform-agnostic compliance call recording and intelligent automated analysis of calls. Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and...Read More
 adminin Analytics, Artificial Intelligence (AI), Call Management, Cloud, Customer Experience (CX), Data Analysis, Fraud & Credit Management
July 13, 2018

Assessing the Impact of AI on Contact Centres

The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…

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