Award-winning BroadSoft app iCS insight delivers powerful call data visualisation accessible from any device. iCS insight has been recognised by BroadSoft as an innovative application that extends the power of BroadSoft’s unified communications services. The app delivers cutting edge telecommunications data analytics & visualisation to enhance business productivity. The BroadSoft Xtended Incubator Program is a…
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iCS insight delivers powerful call data visualisation via predefined dashboards and wallboards, accessible from mobile devices. Tollring is showcasing the new iCS insight marketplace app at BroadSoft Connections. The app delivers cutting edge telecoms data analytics & visualisation to enhance business productivity.Tollring insight seamlessly integrates with the BroadWorks CDR Call Accounting feed to enable customer-facing…
Read MoreTollring perceives the contact centre SME space to be in the range of 5-20 seats, a size rarely spoken about when discussing contact centre management, even though a huge number of businesses fit into this category. At the low end of this range, the contact centre is ‘informal’ (a mix of incoming, outgoing and other…
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