Uxbridge, UK – 15th June 2020 – Tollring launches a new simple, flexible, and scalable subscription licensing model for its iCall Suite analytics and call recording service to make business critical customer interaction data accessible to as many people as possible. Tollring has reengineered iCall Suite around its users, enabling them to subscribe to the…
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“The entire healthcare sector is clearly facing challenges the scale and nature of which have never been seen before”, says Simon Whatley, Director of Sales Operations at Tollring. “This means that now, more than ever, the channel has a role to play in making it easy and affordable to roll out solutions that make resource…
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Businesses have leapt from having a ‘work from home’ policy to now everyone being at home. It’s a completely new experience and not an experiment that many companies would want to try in normal times. Many of these may also be looking at how they can maintain some sort of oversight to ensure that staff…
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Uxbridge, UK 14th April 2020: In response to these challenging times, Tollring is supporting partners by offering new iCall Suite Analytics licences free of charge for new and existing customers until 1st June 2020. Tollring is also running a series of free weekly webinars to support this initiative, showing businesses how, in practise, they can…
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Customer Experience Companies that already understand the value of a CX-first approach know that it requires a mindset of continuous improvement across the whole business. Ultimately, everyone in a business influences customer experience, even if they aren’t a designated touchpoint for the customer. Maintaining a CX-focus will re-shape the workplace in almost every aspect. Customer…
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SaaS vendors in the IT and telecoms market have a number of new and specific challenges. For a small start-up, the commercial investment and time to revenue is long and protracted. These companies have to give a lot away for very little money for quite some time before they start to even begin billing, let…
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