Tag: Call Analytics

17 Considerations for Hosted UC Service Providers Looking for a Quicker Go-To-Market

Traditionally, service providers have built their customer facing applications in-house to ensure they had both commercial and development control. Today’s service providers, however, are increasingly actively seeking to incorporate third-party developed products into their core services. This not only speeds up and boosts their go-to-market offerings, it also gives them a competitive advantage in a…

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Assessing the Impact of AI on Contact Centres

The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…

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Demonstrating the Value of Communications Management 

More and more businesses of all sizes are now seeing and realising the benefits call management can offer. This is because call management, or call analytics as we refer to it, delivers immediate insight into customer interactions across the business and the service levels they are offering their customers. Call management also delivers insight around…

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Tollring Makes GDPR Compliance Easy, Presenting an Exciting Opportunity to the Channel

Tollring has spent months planning a new release of iCall Suite to facilitate GDPR compliance, which embeds security by design and will both enhance the customer experience and add further value to channel propositions. Compliance features vary according to deployment method, due to the nature of technology differences, but Tollring has introduced strong functionality accessible…

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Tollring Invests in the Business in Preparation for Growth

  Tollring has been investing heavily in the business this past year in anticipation of further significant growth The Company’s customer base grew by 75% during the past year with their business analytics, fraud management and call recording solutions now being delivered to over 14,500 business customers globally, via an extensive channel network of over…

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