Gavin Jones, Channel Director at BT Wholesale and Tony Martino, CEO at Tollring, have teamed up to share the opportunity of call analytics solutions with the channel and provide an overview of how the two companies are working together to support their channel partners. How and where we work is changing. The past year has…
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Uxbridge, UK – 19th January 2022: Cisco Systems has verified that the iCall Suite Call Recording platform from Tollring, a member of the Cisco Solution Partner Program, has been awarded compatibility status with Cisco BroadWorks. Tollring is a global provider of cloud call recording and analytics for Cisco BroadWorks. The Call Recording component within iCall…
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In 2022, we’re going to see focus remain on how to effectively support staff throughout the shift to hybrid working. Alongside this, we know that a number of regulatory changes will see responsibility for minimising scam calling fall to service providers. These two dynamics will be key for the telecoms and UCaaS channel in the…
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Uxbridge UK – 2nd December 2021: Tollring has enhanced its product management and partner marketing programmes with two new appointments. Ian Bevington moves on from Oak Innovation and Mitel to become Tollring’s new Product Marketing Manager, and Richard Jones has taken the role of Product Manager, having spent over 20 years at Apple reseller Jigsaw24….
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Tollring’s Global Head of Sales, Andy Bannister, reflects on new dynamics in the call centre industry. Meeting expectations in times of change Customers expect their interactions with a businesses’ call and contact centre to be seamless regardless of whether it’s a large multinational or a mid-sized or smaller enterprise. Outside of the big traditional contact…
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The very nature of collaboration has transformed. The way people work is new and different, yet we still don’t know how or where people will be working going forward, or most importantly, whether they are working effectively. Change management is always difficult and clearly, businesses across every industry and sector have been through considerable change….
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