Tag: Cloud
2024 Trends: How AI is Redefining the Telecoms Landscape for Service Providers
Exploring the Transition from 'Cloud' to 'AI' It wasn’t long ago that the term 'cloud' dominated the tech scene, yet its practical application remained somewhat enigmatic. Today, the spotlight has shifted to AI, yet similar ambiguity surrounds its integration into a channel provider's business, scope for monetisation and its value for customers. 2024 will deliver...Read More
The Future of Analytics in Call and Contact Centers: Innovations and Insights
Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations. These applications won’t replace agents but will greatly assist call centre teams to...Read More
Future of Telephony
How will the upcoming copper switch off change the telephony landscape in the UK? Like the pandemic, the switch off is going to change the telecom landscape significantly. It will be another catalyst to introduce some fantastic new services that are only available in the cloud, and it will generate another shift of momentum. The…
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Adapting Channels: Navigating Diverse Platforms and AI Impact for End Customers
Shifting Dynamics in the Channel Ecosystem Although there is an increasing number of end customers transitioning to Microsoft Teams for all of their phone calling capability, many are simply adding it to parts of their business and continuing to use their existing Mitel, BroadWorks or other systems. Consequently, the channel must become incredibly flexible and...Read More