Tag: Cloud

BT Wholesale goes live with Tollring’s iCall Suite for improved customer management

Steve Best, Managing Director for BT Wholesale Products BT Wholesale Hosted Centrex platform now includes cloud-based iCall Suite analyticsBT has gone live with Tollring’s new iCall Suite on its Wholesale Hosted Centrex (WHC) platform. The fully integrated multi-tenant call analytics within iCall Suite provides WHC resellers with a powerful data visualisation. The cloud-based iCall Suite…

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Why Have a Mobile First Strategy?

With Generation Y ‘millennials’ helping to drive changes in working practices, everything today must be optimised for flexible working, for productivity at any time and in any location.When looking at a mobile first approach, we need to consider not just smartphones, but also laptops and tablets.  The assumption from the outset must be that the…

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Mid Market Call & Contact Centres

To deliver customer service excellence, it is imperative that organisations understand their customers and review their experience of interacting with the business. ​This means plotting the various potential customer journeys through the business, not just those that pass through the call centre. Analytics lie at the heart of any business and remain the leading factor…

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Tollring Tackles Fraud in Cloud Telephony

Tollring is taking major steps to tackle the issue of fraud in cloud telephony.  Alongside new Fraud and Credit Management tools within its iCall Suite 2016 analytics platform, the company has joined key players in the fight against fraud including the Internet Telephony Services Providers’ Association (ITSPA), the Telecommunications UK Fraud Forum (TUFF) and the…

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Do You Understand Your Customers’ Journey Through the Entire Business?

​To deliver customer service excellence, it is imperative that organisations understand their customers and review their experience of interacting with the business. This means plotting the various potential customer journeys through the business, not just those that pass through the call centre. Analytics lie at the heart of any business and remain the leading factor…

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3rd Platform Sales Opportunities for the Channel

​Carl Boraman, Commercial Director at Tollring takes a look at the sales opportunities for channel partners as we approach the next IT revolution. Often called the Third Platform by analyst firms, this revolution is where the four technologies of mobile computing, social networking, cloud services and Big Data analytics come together. Increased worker mobility is…

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