Tag: Competitive Differentiation
Adapting Your Tech Portfolio for Success in the Channel
The Demand and Decline of Technologies Analytics and AI-driven analytics are massively in demand since they can improve customer experience and enable providers to be more competitive. The latest technologies empower analytics to add value to both the channel provider’s proposition and their customer’s business. Analytics have become essential in business, driving better and smarter...Read More
Adapting Channels: Navigating Diverse Platforms and AI Impact for End Customers
Shifting Dynamics in the Channel Ecosystem Although there is an increasing number of end customers transitioning to Microsoft Teams for all of their phone calling capability, many are simply adding it to parts of their business and continuing to use their existing Mitel, BroadWorks or other systems. Consequently, the channel must become incredibly flexible and...Read More
How Do You Better Recognise Team Success in a Hybrid World?
Hilary Oliver, Chief Marketing and Experience Officer at Tollring, discusses the importance of the employee experience. The challenge of recognition, reward and retention In my experience, creating a culture of responsibility and ‘ownership’ in every job role is critical to employee retention, coupled with performance reviews, open and honest communication and a clear career progression…
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The evolution of business communication analytics
Data analytics empowers personalisation of information, to enable the right people to be informed in the right way, at the right time. For analytics to be valuable, access needs to be seamless, easy and fully integrated with the technology ecosystem users already know and use. Data and statistics are old news – almost a ‘given’…
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Customer Experience, Deep Insight and the Omnichannel Opportunity
Deep Insight in an Omnichannel World The customer landscape is changing with the rise of the younger ‘millennial’ generations. These customers are more tech-savvy and are looking for a better experience when considering the different channels of communication at their disposal such as online chat, SMS, email, social media, and newer options like WhatsApp for…
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