Tag: Customer Journey

Adapting to Tomorrow: The Shifting Landscape of as-a-Service

Subscription Services Gain Momentum: A Preferred Choice for Organizations Subscription services means lower risk for end customers. It enables organisations to try new services more affordably, without any long-term contracts or setup costs. It also enables greater flexibility, so organisations can change subscriptions as their business evolves and only pay for what they need. For...Read More
Tollring-Automation-and-Customer-Experience

Striking the Balance: Automation and Self-Service Interactions for Customer Experience

When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm.   Successful CX is a result of well-thought–through customer journeys. Automation…

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The building blocks for the strongest channel partnerships

A question of trust Building trust is key to developing successful partnerships – across all areas of your business. Trust provides the foundation for the relationship, and can be built in many ways, such as through credibility, customer references, assured data protection, ISO compliance, responsive employees with positive attitudes, or commitment to ethical practices.  When…

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craig hoile

Tollring Makes Top Channel Sales Hire

Uxbridge, UK – 31 May 2022: Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Craig’s role covers Tollring’s whole portfolio from iCall Suite analytics and call recording to the new Analytics 365 native app for…

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Customer First: Driving Success in the Age of CX

Differentiation is key if businesses are to compete effectively, and as global communities and marketplaces become the norm, companies are turning to customer experience in order to achieve that. However, how can businesses improve customer experience? What do they need to be able to understand and measure the experience they are providing? In truth it…

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How salespeople can thrive – not just survive – in 2022

What changed for salespeople in 2021? Salespeople have had to adapt rapidly to remote selling. Fortunately, the channel has been at the forefront of adopting the latest tools and technologies to exploit this new virtual selling environment. With customers relying on technology to survive, many channel businesses have achieved excellent results over the past 18…

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