Tag: Customer Service

Tollring-Automation-and-Customer-Experience

Striking the Balance: Automation and Self-Service Interactions for Customer Experience

When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm.   Successful CX is a result of well-thought–through customer journeys. Automation…

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craig hoile

Tollring Makes Top Channel Sales Hire

Uxbridge, UK – 31 May 2022: Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Craig’s role covers Tollring’s whole portfolio from iCall Suite analytics and call recording to the new Analytics 365 native app for…

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Harnessing flexibility and breaking through barriers: Cloud trends for 2022

Flexibility is driving the market Customers demand choice and flexibility when it comes to the deployment of technology. They care about where their data resides, its regional location, and security is forefront of mind. This means the channel needs to take time to understand business drivers and needs, and be able to offer a range…

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How salespeople can thrive – not just survive – in 2022

What changed for salespeople in 2021? Salespeople have had to adapt rapidly to remote selling. Fortunately, the channel has been at the forefront of adopting the latest tools and technologies to exploit this new virtual selling environment. With customers relying on technology to survive, many channel businesses have achieved excellent results over the past 18…

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Selling in 2022: What tech solutions are end customers looking for this year?

Microsoft Teams – still very much in demand With the accelerated shift to Cloud services, particularly Microsoft Teams, partners that previously had a stable portfolio selling hosted VoIP, on-premise and UCaaS from a mix of vendors are now looking to achieve a greater wallet share from the Microsoft Teams environment.  Customers have learnt that they…

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