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May 14, 2015

Tollring signs OEM contract with Mitel to deliver call reporting and analytics for its MiCloud offering in the UK

Tollring’s iCall Suite (iCS) Online business productivity tool will further enhance Mitel’s MiCloud suite of cloud ready solutions for MiVoice, MiCollab and MiContactCenter with cutting-edge cloud call analytics and data visualisation tools. iCS Online integrates seamlessly with the Mitel MiCloud Enterprise Unified Communications as a Service (UCaaS) solution and enables businesses of all sizes to…

‘Informal’ contact centres in the SME market

Tollring perceives the contact centre SME space to be in the range of 5-20 seats, a size rarely spoken about when discussing contact centre management, even though a huge number of businesses fit into this category. At the low end of this range, the contact centre is ‘informal’ (a mix of incoming, outgoing and other…

First Call Recording Product to Become Aastra A2P2 Certified

Tollring iCS Record (Call Recorder 2.1) has become the first call recording product to be certified by Aastra communication systems. Tollring is delighted to announce the official certification of Tollring iCS record call recording products on Aastra 400 communication systems. Aastra Telecom (UK) Ltd is the local arm of the global Aastra Technologies Group, the third…

Tag: Mitel

Tollring signs OEM contract with Mitel to deliver call reporting and analytics for its MiCloud offering in the UK

‘Informal’ contact centres in the SME market

First Call Recording Product to Become Aastra A2P2 Certified