SaaS vendors in the IT and telecoms market have a number of new and specific challenges. For a small start-up, the commercial investment and time to revenue is long and protracted. These companies have to give a lot away for very little money for quite some time before they start to even begin billing, let…
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Novum Networks, a leading provider of unified solution technology in Australia, has chosen to partner with Tollring to deliver the market leading iCall Suite call analytics and recording to its partners and customers across Asia Pac. Novum Networks has added the full complement of Tollring’s iCall Suite cloud analytics to its product portfolio. The Australian…
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The trends driving innovation in the customer interaction management, integration and reporting space From Tollring’s perspective, innovation is being driven by a number of individual factors and wider trends, including: Changes in the way that customers want to engage with businesses – the method they want, when they want, and with consistency. A renewed focus…
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Finding new business is, without a shadow of doubt, the toughest job of all for a reseller and it gets harder every day. The secret to winning new business is to fully understand your existing customers, what they bought and why they bought from you. It is not random, there will be patterns. You need…
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SMEs face many challenges including maintaining competitive advantage. Finding and retaining customers is a challenge, as well as staying ahead of the competition. Differentiation is and will always remain a key driver for SMEs. To survive one must stand out from the crowd and demonstrate capabilities that their peers may not have, however managing the…
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Applications delivered via the public cloud provide the perfect solution for small and medium sized organisations. Businesses that are start-ups, are experiencing rapid growth or encounter fluctuating demand can access key business applications delivered as a pay as you use cloud service. Advantages over other deployment models The public cloud provides access to a wide…
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