Support

  • Unlimited helpdesk technical support
  • An effective service delivered by qualified engineers
  • eticketing system via our advanced internet support portal
  • Different levels of support

At Tollring we aim to provide only the very highest levels of customer support.

Using leading-edge remote access and support tools, our trained engineers can provide immediate and effective technical support.

  • Remote access management and diagnostics
  • Customer report generation
  • Bespoke report generation
  • Updates to tariffs
  • User and technical training

Choose a support levelOr contact your account manager if you have any questions!

Support FeaturesNo ContractStandard
EnhancedCorporate
Response timeNext day 4 hours 1 hour
Support centre accessyyyy
Software updates

yyy
Email supportyyy
Remote access supportyyy
Telephone supportyyy
Remote training session(s)£OneTwo
Tariff update* (using Tollring tariff template)£One One
Tariff update* (no template)£££
Remote client installation£OneOne
Engineer site visit££One
Emergency site visit£
24 hour emergency support£
Proactive monthly healthcheck**yy
Proactive preventative support**
(archiving, back up, diagnostics)
y

* Tariff data must be supplied electronically
** Permanent remote access required for proactive support services

Need to Renew iCall Suite Support?Contact our support renewals team to discuss options available