- Unlimited helpdesk technical support
- An effective service delivered by qualified engineers
- eticketing system via our advanced internet support portal
- Different levels of support
At Tollring we aim to provide only the very highest levels of customer support.
Using leading-edge remote access and support tools, our trained engineers can provide immediate and effective technical support.
- Remote access management and diagnostics
- Customer report generation
- Bespoke report generation
- Updates to tariffs
- User and technical training
Ticket/Training Centre Access
Unlimited access to the Tollring support portal and ticketing system, as well as detailed training videos on how to use the software.
Direct telephone access to the Tollring support helpdesk.
Access to the latest system maintenance upgrades for your current software version.
Direct Customer (End-User) Support
End-user customer access to the Tollring support team.
Remote Training Session
Detailed remote training session, designed to ensure you get the most out of your software.
Guaranteed access to all new features added to your current software version.
Remote re-installation of the software, when the software is moved to a new computer or server.
Regular system health check and status monitoring and notifications of issues. The advanced option includes automated diagnostic logs sent to the Tollring support systems for faster resolution.
24 hours, 7 days a week access to the support team for businesses where our software is business-critical. Our dedicated emergency engineers are on call to assist.