Support

  • Unlimited helpdesk technical support
  • An effective service delivered by qualified engineers
  • eticketing system via our advanced internet support portal
  • Different levels of support

At Tollring we aim to provide only the very highest levels of customer support.

Using leading-edge remote access and support tools, our trained engineers can provide immediate and effective technical support.

  • Remote access management and diagnostics
  • Customer report generation
  • Bespoke report generation
  • Updates to tariffs
  • User and technical training

Choose a support levelOr contact your account manager if you have any questions!

Support FeaturesSilverGoldPlatinum
Ticket / Training Centre Access
Telephony
Maintenance Upgrades
Direct Customer (End-User) Support
Training Session - Remote12
Software Assurance
Remote Re-installation1
Health ServerAdvanced
24x7 Support

Features Explained

Ticket/Training Centre Access

Unlimited access to the Tollring support portal and ticketing system, as well as detailed training videos on how to use the software.

Telephony

Direct telephone access to the Tollring support helpdesk.

Maintenance Upgrades

Access to the latest system maintenance upgrades for your current software version.

Direct Customer (End-User) Support

End-user customer access to the Tollring support team.

Remote Training Session

Detailed remote training session, designed to ensure you get the most out of your software.

Software Assurance

Guaranteed access to all new features added to your current software version.

Remote Re-Installation

Remote re-installation of the software, when the software is moved to a new computer or server.

Health Server

Regular system health check and status monitoring and notifications of issues.  The advanced option includes automated diagnostic logs sent to the Tollring support systems for faster resolution.

24×7 Support

24 hours, 7 days a week access to the support team for businesses where our software is business-critical.  Our dedicated emergency engineers are on call to assist.

Need to Renew iCall Suite Support?Contact our support renewals team to discuss options available

Support Renewals:

+44 1895 478 898