Tag: BroadSoft

Tollring wins contract with BT to provide cloud based iCall Suite analytics on the Wholesale Hosted Centrex platform

Oli Barker, Head of IP and UC at BT Wholesale and Tony Martino, MD of Tollring at the recent BT Wholesale Hosted Centrex Forum at Twickenham. BT has awarded a 3 year contract to Tollring to provide its call analytics products on the Wholesale Hosted Centrex (WHC) platform. The award-winning iCall Suite solution from Tollring…

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Meeting the demands of the channel

100% focus on tier one channel partners enables Tollring to understand the needs of individual channels and their portfolios, and to tailor the iCall Suite proposition to their particular requirements – at a level that would not be possible if the product was delivered to both direct and indirect customers.Although the elimination of channel conflict…

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Insights from Broadsoft Connections 2015 

By Tony Martino The recent presentation by Taher Behbehani, the Chief Marketing Officer at The BroadSoft Connections event in Phoenix, Arizona was extremely engaging. He described how behaviours in the world of business are constantly changing and how the use of mobile and messaging apps are transforming business communications. His story of attending a One…

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Tollring launches cloud call recording, fraud detection and supervisor analytics to the BroadSoft Community at BroadSoft Connections 2015 in Phoenix, Arizona, USA

Tollring is launching the latest modules of iCall Suite (iCS) telecoms data analytics & visualization at BroadSoft Connections 2015: Define The Future.  iCS version 2.1 delivers powerful call recording, flexible storage and multi-site analytics, accessible from all smart devices.  New fraud protection detects anomalies in call activity immediately and iCS Contact provides enhanced contact centre…

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