Tollring Launches iCall Suite Online at Convergence Summit
Tollring is proud to bring to market fully browser-based multi-tenant call management, making live analytics accessible from any internet-facing device. Businesses of any size can monitor call metrics critical to their business by accessing real-time reports, dashboards, wallboards and call recordings via live tiles that have been optimised specifically for mobile devices.
The new suite of modules helps businesses to make immediate decisions based on call activity, wherever they are, whatever device they are using. Managers can frequently monitor time to answer, number of abandoned calls and missed call resolution to improve customer service and achieve goals. Dynamic resource optimisation ensures the right number of call handlers at different times of day and on different days of the week.
ics online seamlessly integrates with all major PBXs as well as the BroadWorks and Mitel hosted telephony platforms to help customer-facing teams with service commitments and sales targets monitor inbound and outbound calls. For customers using OrecX hosted call recording, the call recording module of iCS cloud integrates fully to enable recordings to be played, flagged, tagged and evaluated within the application providing users with a unified analytics portal.
Tony Martino, MD of Tollring comments “Not only is our company at an exciting stage of global development, our solutions portfolio has never been stronger. Product development lies at the heart of our organisation to deliver the latest technologically advanced data intelligence solutions. We are delighted to be launching icall suite online which complements our on-premise solutions, but more importantly widens the market for our channel partners and adds value to their own portfolio of products and services.”
Tollring is seeing a significant increase in enquiries from its channel partners looking to enhance their product portfolio by adding cloud based offerings. Tollring has launched iCS online to meet market demand and provide partners with the value added business applications needed to meet customer requirements as they migrate to cloud telephony. Intelligence solutions like iCS online have evolved to include the same level of functionality that partners have trusted and relied upon in premise-based offerings, which is one of the key factors behind the adoption of cloud telephony services.
Resellers now have the opportunity to sell a ‘solution’ that every business can benefit from, that delivers a return on their telecoms investment and creates a point of differentiation from competitors.
icall suite delivers complete call management, as an on-premise or hosted solution, to meet the needs of customers – whatever their telecoms infrastructure. Tollring will be showcasing the new iCS online on stand 9 at Convergence Summit South.