Tollring wins Big Data, Business Intelligence and Analytics Solution of the Year 2014
Tollring prides itself in delivering leading edge solutions that meet real business requirements and the award was presented on the back of their latest case study that demonstrates the leading edge capabilities of iC360 suite, a hosted business analytics tool. The powerful data-driven business intelligence solution enables multi-site enterprises to visualise call information and manage their entire telecoms estate providing real business insight. Telecoms-related data from multiple sources is analysed to solve business challenges, from managing unresolved missed calls to achieve excellence in customer service, to telecoms lifecycle management.
Tony Martino, Managing Director of Tollring comments “We are delighted to receive this prestigious award and I would personally like to thank all of the staff at Tollring for their on-going commitment. Our latest case study perfectly demonstrates the significance unresolved missed calls has on customer service levels and its impact to the bottom line. This year celebrating Tollring’s 20th anniversary, this award reinforces our claims of expertise in telecoms data intelligence.”
Read more about the IT Europa Excellence Award winners at http://www.iteawards.com.
Read Tollring’s most recent white paper entitled ‘Resolving Missed Calls. The Key to Transforming Customer Service.‘ (free download).