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Cover

Combat Telecoms Fraud: Don’t Just Cap It, Kill It!

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Customer Journey Map

Will Your Customer Journey Map Bypass the Call Centre?

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the3rdplatform

The 3rd Platform and Implications for the Channel

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resolvingmissedcalls

Resolving Missed Calls: The Key to Transforming Customer Service

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Introducingthehaloeffect

Introducing the Halo Effect to Drive Competitive Advantage

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