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businessintelligence

How to Approach Business Intelligence Opportunities

Business Intelligence has the ability to help both resellers and customers to improve their understanding of their businesses and can unearth significant and sustainable improvements.

Download your copy and find out more

Download
Cover

Combat Telecoms Fraud: Don’t Just Cap It, Kill It!

Toll fraud and phone hacking is a multi-billion-pound business for criminals, with monetary damages more than double that of credit card fraud.

Download your copy and find out more

Download
Customer Journey Map

Will Your Customer Journey Map Bypass the Call Centre?

Amazingly, despite the emergence of multi or omni-channel marketing, the preferred channel of communication for many customers remains the telephone. This humble instrument remains the channel of choice in many sectors and a large amount of business-critical intelligence can be leveraged from it to inform the mapping process and future success.

Download your copy and find out more

Download
the3rdplatform

The 3rd Platform and Implications for the Channel

The 3rd Platform is transforming the way people relate to technology by combining mobile, social media, cloud computing and bit data/analytics. The ‘3rd Platform’ has become the latest hot topic and with the cloud at its core, offers considerable opportunities to both existing providers and new entrants.

Download your copy and find out more

Download
resolvingmissedcalls

Resolving Missed Calls: The Key to Transforming Customer Service

Companies invest large sums in Customer Experience Management (CEM) and enabling technologies, but in many cases fail to satisfy customers as many calls are left unresolved.

Do you really ‘know’ your customers?
Customer care can be punctured by the simplest and most ubiquitous business experience – the telephone call.

Download your copy and find out more

Download
Introducingthehaloeffect

Introducing the Halo Effect to Drive Competitive Advantage

6 Steps to Minimise Company Expenditure and Improve Productivity
When measures are taken to create a ‘halo effect’ in your business, the benefits will ripple across the entire enterprise.

Minimising wastage in company expenditure need only take a few simple steps, to bring about a change of attitude and achieve sustainable improvements that will increase your profit margin.

Download your copy and find out more

Download

Sopra Steria UK

Managing Mobile Expenditure

The new call tagging system is fantastic! Whoever chose the system should get a major pat on the back! At last we have a system that is easy to use, clear concise, to the point… superb!

PA to Executive Board Member, Steria

Steria, the IT enabled business services specialist, operates across 16 countries and employs 20,000 people worldwide, a large proportion of which carry mobile phones provided by the company.

Keen to control its escalating mobile communications bill, Steria appointed Tollring, leaders in business intelligence, to rationalise its current system, implement a cost-effective telecoms management solution and halve its costs.

Sopra Steria experienced a 3 month return on their investment and recognised a significant / positive impact on day-to-day business.

Download your copy and find out more

Download

Wolseley UK

Driving Customer Service & Resolving Missed Calls

iC360 suite is a simple concept that can transform customer experience

Wolseley UK Head of Business Infrastructure

Wolseley is the UK operating company of Wolseley plc, the world’s largest distributor of heating and plumbing products to professional contractors and a leading supplier of building materials in North America and Europe. Across the country, Wolseley UK’s trade branches service customers’ on-demand and time-critical needs, either over the counter or via telephone.

Wolseley UK embarked on an exercise to identify a call reporting system that could accurately analyse missed calls in real-time and enable busy branch managers to resolve queries across the 919 branches.

iC360 Suite enables customer calls to be managed in real-time at branch level, and in-depth analytics / reportsto be generated by its executives.

Wolseley UK’s priority is to achieve excellence in customer service. Wolseley UK believes iC360 Suite is helping to accomplish this.

Download your copy and find out more

Download

4Com

Delivering Reseller Excellence

Tollring’s proactive health-check service has made a huge difference to the way we support end customers

A 4Com Maintenance Director

4Com plc is focused on delivering business communications solutions that save time and increase revenue. In order to provide this excellence to their customers, 4Com embarked on a review to evaluate their product portfolio.

Through their association with Samsung, 4Com came to recognise Tollring software applications as ‘best of breed’ within the call recording and reporting arena. 4Com’s long term objective is to build a strong brand, so Tollring’s white label options provided the ideal model.

4Com has built a strong relationship with the Tollring support desk and development team, and are confident in what they can deliver to customers. The flexibility of Tollring’s reporting and dashboard framework allows 4Com to meet increasing demands for customisation.

Download your copy and find out more

Download

Podcast: Out Loud with Tollring ‘Tackling Fraud Together’

Toll fraud has for a too long been a major problem within the UK Communications industry. Every year businesses fall victim to various sophisticated schemes which run up huge bills and leave the businesses to pick up the tab. In today’s episode we host a panel of expert guests who all see fraud from a different angle within the UK. Tollring are specialists in fraud detection and prevention and they are joined by their partners BT and Daisy Group to discuss the issues and how the industry can better deal with this threat.

Toll fraud is a huge threat to businesses in the UK. In this podcast round table we hear from industry experts about the state of fraud in the UK and the best ways for customers to tackle this.

Featuring:

Tony Martino – CEO at Tollring

Alastair Buck – BT General Manager for Voice and Wholesale Product Management

Alex Mawson – Daisy Group Product Director for Voice Services

Recorded by UC Today

Listen Now

Podcast: Toll Fraud evolves into a $40 billion cloud eating monster

“Back in the day” toll fraud literally consisted of people stealing toll calls, hacking in to a TDM onprem PBX and placing a call to a remote place in the world, overnight or over the weekend. According to Carl Boraman, toll fraud has evolved into a sophisticated cloud-based crime wave, often occurring in plain sight, in the middle of a normal business day. In this podcast, we learn about the new forms of toll fraud and specifically how toll fraud threatens the CSP, the CSP’s customers, and even the CSP’s vital organs in terms of customer churn and other liabilities. Boraman walks us through the newest forms of threats, how they differ regionally and how some forms can go on for long periods of time undetected. Boraman outlines some of the inadequacies current practices on fighting fraud, and how his company is working to protect CSPs and their customers. We also learn how the channel can get involved in the fight.

Recorded by Telecom Reseller

Listen Now

Podcast: Tollring brings vital services to fast growing cloud communication markets

“Tollring is all about transforming and monetizing telecoms data,” says Carl Boraman, Commercial Director at Tollring. Tollring is a market-leading software developer providing data visualization and business intelligence tools that help manage, understand and control a wide array of communications information, resources and assets. In this podcast we learn about Tollring’s product offerings and her new membership in the Cloud Communications Alliance. According to Boraman the company serves over 8—partners around the world, including CSPs, and a range of firms from tier one carriers, tier three carriers, and legacy PBX OEMs. The company has partnerships with UCC leaders such as Mitel, as these firms have developed strong cloud offerings. “We have just over 700,000 end points,” reports Boraman, “… and over 90% of these are cloud end points.”

In this podcast we learn about the company’s triple digit growth profile and the company’s participation is the fast-growing cloud communications markets it serves. We also learn about Tollring’s new membership to the CCA. “They are doing great work in terms of helping us meet and network with prospective customers and vendors,” says Boraman, “and they are doing great work in terms of broader issues facing the telecommunications market.

Recorded by Telecom Reseller

Listen Now
+ White Papers
businessintelligence

How to Approach Business Intelligence Opportunities

Business Intelligence has the ability to help both resellers and customers to improve their understanding of their businesses and can unearth significant and sustainable improvements.

Download your copy and find out more

Download
Cover

Combat Telecoms Fraud: Don’t Just Cap It, Kill It!

Toll fraud and phone hacking is a multi-billion-pound business for criminals, with monetary damages more than double that of credit card fraud.

Download your copy and find out more

Download
Customer Journey Map

Will Your Customer Journey Map Bypass the Call Centre?

Amazingly, despite the emergence of multi or omni-channel marketing, the preferred channel of communication for many customers remains the telephone. This humble instrument remains the channel of choice in many sectors and a large amount of business-critical intelligence can be leveraged from it to inform the mapping process and future success.

Download your copy and find out more

Download
the3rdplatform

The 3rd Platform and Implications for the Channel

The 3rd Platform is transforming the way people relate to technology by combining mobile, social media, cloud computing and bit data/analytics. The ‘3rd Platform’ has become the latest hot topic and with the cloud at its core, offers considerable opportunities to both existing providers and new entrants.

Download your copy and find out more

Download
resolvingmissedcalls

Resolving Missed Calls: The Key to Transforming Customer Service

Companies invest large sums in Customer Experience Management (CEM) and enabling technologies, but in many cases fail to satisfy customers as many calls are left unresolved.

Do you really ‘know’ your customers?
Customer care can be punctured by the simplest and most ubiquitous business experience – the telephone call.

Download your copy and find out more

Download
Introducingthehaloeffect

Introducing the Halo Effect to Drive Competitive Advantage

6 Steps to Minimise Company Expenditure and Improve Productivity
When measures are taken to create a ‘halo effect’ in your business, the benefits will ripple across the entire enterprise.

Minimising wastage in company expenditure need only take a few simple steps, to bring about a change of attitude and achieve sustainable improvements that will increase your profit margin.

Download your copy and find out more

Download
+ Case Studies

Sopra Steria UK

Managing Mobile Expenditure

The new call tagging system is fantastic! Whoever chose the system should get a major pat on the back! At last we have a system that is easy to use, clear concise, to the point… superb!

PA to Executive Board Member, Steria

Steria, the IT enabled business services specialist, operates across 16 countries and employs 20,000 people worldwide, a large proportion of which carry mobile phones provided by the company.

Keen to control its escalating mobile communications bill, Steria appointed Tollring, leaders in business intelligence, to rationalise its current system, implement a cost-effective telecoms management solution and halve its costs.

Sopra Steria experienced a 3 month return on their investment and recognised a significant / positive impact on day-to-day business.

Download your copy and find out more

Download

Wolseley UK

Driving Customer Service & Resolving Missed Calls

iC360 suite is a simple concept that can transform customer experience

Wolseley UK Head of Business Infrastructure

Wolseley is the UK operating company of Wolseley plc, the world’s largest distributor of heating and plumbing products to professional contractors and a leading supplier of building materials in North America and Europe. Across the country, Wolseley UK’s trade branches service customers’ on-demand and time-critical needs, either over the counter or via telephone.

Wolseley UK embarked on an exercise to identify a call reporting system that could accurately analyse missed calls in real-time and enable busy branch managers to resolve queries across the 919 branches.

iC360 Suite enables customer calls to be managed in real-time at branch level, and in-depth analytics / reportsto be generated by its executives.

Wolseley UK’s priority is to achieve excellence in customer service. Wolseley UK believes iC360 Suite is helping to accomplish this.

Download your copy and find out more

Download

4Com

Delivering Reseller Excellence

Tollring’s proactive health-check service has made a huge difference to the way we support end customers

A 4Com Maintenance Director

4Com plc is focused on delivering business communications solutions that save time and increase revenue. In order to provide this excellence to their customers, 4Com embarked on a review to evaluate their product portfolio.

Through their association with Samsung, 4Com came to recognise Tollring software applications as ‘best of breed’ within the call recording and reporting arena. 4Com’s long term objective is to build a strong brand, so Tollring’s white label options provided the ideal model.

4Com has built a strong relationship with the Tollring support desk and development team, and are confident in what they can deliver to customers. The flexibility of Tollring’s reporting and dashboard framework allows 4Com to meet increasing demands for customisation.

Download your copy and find out more

Download
+ Podcasts

Podcast: Out Loud with Tollring ‘Tackling Fraud Together’

Toll fraud has for a too long been a major problem within the UK Communications industry. Every year businesses fall victim to various sophisticated schemes which run up huge bills and leave the businesses to pick up the tab. In today’s episode we host a panel of expert guests who all see fraud from a different angle within the UK. Tollring are specialists in fraud detection and prevention and they are joined by their partners BT and Daisy Group to discuss the issues and how the industry can better deal with this threat.

Toll fraud is a huge threat to businesses in the UK. In this podcast round table we hear from industry experts about the state of fraud in the UK and the best ways for customers to tackle this.

Featuring:

Tony Martino – CEO at Tollring

Alastair Buck – BT General Manager for Voice and Wholesale Product Management

Alex Mawson – Daisy Group Product Director for Voice Services

Recorded by UC Today

Listen Now

Podcast: Toll Fraud evolves into a $40 billion cloud eating monster

“Back in the day” toll fraud literally consisted of people stealing toll calls, hacking in to a TDM onprem PBX and placing a call to a remote place in the world, overnight or over the weekend. According to Carl Boraman, toll fraud has evolved into a sophisticated cloud-based crime wave, often occurring in plain sight, in the middle of a normal business day. In this podcast, we learn about the new forms of toll fraud and specifically how toll fraud threatens the CSP, the CSP’s customers, and even the CSP’s vital organs in terms of customer churn and other liabilities. Boraman walks us through the newest forms of threats, how they differ regionally and how some forms can go on for long periods of time undetected. Boraman outlines some of the inadequacies current practices on fighting fraud, and how his company is working to protect CSPs and their customers. We also learn how the channel can get involved in the fight.

Recorded by Telecom Reseller

Listen Now

Podcast: Tollring brings vital services to fast growing cloud communication markets

“Tollring is all about transforming and monetizing telecoms data,” says Carl Boraman, Commercial Director at Tollring. Tollring is a market-leading software developer providing data visualization and business intelligence tools that help manage, understand and control a wide array of communications information, resources and assets. In this podcast we learn about Tollring’s product offerings and her new membership in the Cloud Communications Alliance. According to Boraman the company serves over 8—partners around the world, including CSPs, and a range of firms from tier one carriers, tier three carriers, and legacy PBX OEMs. The company has partnerships with UCC leaders such as Mitel, as these firms have developed strong cloud offerings. “We have just over 700,000 end points,” reports Boraman, “… and over 90% of these are cloud end points.”

In this podcast we learn about the company’s triple digit growth profile and the company’s participation is the fast-growing cloud communications markets it serves. We also learn about Tollring’s new membership to the CCA. “They are doing great work in terms of helping us meet and network with prospective customers and vendors,” says Boraman, “and they are doing great work in terms of broader issues facing the telecommunications market.

Recorded by Telecom Reseller

Listen Now