Category: Customer Experience (CX)
Tollring’s AI-powered cloud call recording now available
Uxbridge, UK – 2nd May 2024: Tollring’s new AI-powered cloud call recording solution, Record AI, is now available and shipping to channel partners. Record AI is a platform-agnostic cloud call recording solution that facilitates compliance and delivers automated intelligence to a provider’s product portfolio. As part of Tollring’s integrated portfolio of call and collaboration analytics...Read More
PingCo and Tollring Announce Global Strategic Alliance
London, UK – 12th March 2024: PingCo has announced they have agreed a global strategic alliance with UK-based Tollring to include their offerings within PingCo’s broader Microsoft ecosystem. PingCo will deliver Tollring’s Analytics 365 Call Analytics and Call Recording services as fully integrated addition to its TCAP Services Hub platform. TCAP is the leading automation...Read More
Gaining Advantage in the Contact Centre Market
A Dive into the Reseller/MSP Landscape Reveals Only 2.5% Identify as Contact Centre Providers in Recent Survey Selling contact centres as a service, particularly across informal contact centres, is challenging since not only do end customer requirements vary considerably, but CCaaS solutions are made up of multiple components often requiring engagement with multiple vendors. Resourcing...Read More
The Future of Analytics in Call and Contact Centers: Innovations and Insights
Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations. These applications won’t replace agents but will greatly assist call centre teams to...Read More