Tag: Cloud Voice

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adminin Call Management, Call Recording, Cloud, Service Providers, Third-Party Vendors, Unified Communications

July 24, 2018

17 Considerations for Hosted UC Service Providers Looking for a Quicker Go-To-Market

Traditionally, service providers have built their customer facing applications in-house to ensure they had both commercial and development control. Today’s service providers, however, are increasingly actively seeking to incorporate third-party developed products into their core services. This not only speeds up and boosts their go-to-market offerings, it also gives them a competitive advantage in a…

adminin Analytics, Artificial Intelligence (AI), Call Management, Cloud, Customer Experience (CX), Data Analysis, Fraud & Credit Management

July 13, 2018

Assessing the Impact of AI on Contact Centres

The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…